Retail Sales Associate

4 weeks ago


Rancho Palos Verdes, California, United States AutoZone Full time

Key Responsibilities:

As a Retail Sales Associate at AutoZone, you will drive sales through exceptional customer service, exceeding customer expectations, and providing a WOW Customer Service experience.

You will assist customers, perform daily assigned duties, and remain compliant with company procedures in accordance with AutoZone expectations by Living the Pledge every day.

Key Responsibilities Include:

  • Provides WOW Customer Service
  • Ensures assigned store tasks are completed in a timely manner on assigned shift
  • Operates cash registers and follows established cash handling procedures
  • Follows company policies and loss prevention procedures
  • Maintains a safe working environment, including PPE (Personal Protective Equipment)
  • Maintains store appearance and merchandising standards as directed
  • Ensures that merchandise is restocked and placed in their respective areas
  • Utilizes ZNET to help customers locate merchandise or find suitable alternatives
  • Maintains product knowledge and current promotions through AutoZone systems and information sources
  • Practices GOTTChA and assists with the installation of wipers blades, batteries, and light bulbs
  • Utilizes OBDII to read codes from customer's automobiles
  • Ability to diagnose automobile problems and recommend solutions
  • Communicates with managers regarding customer concerns and employee matters
  • Actively engaged in developing more effective customer service skills
  • Provides honest and trustworthy advice to customers regarding the best products that fit the customers' expectations

Requirements:

Applicants must be 18 years or older, have a High School diploma or equivalent, and possess basic knowledge of automotive parts. Excellent communication and decision-making skills are also required.

Benefits:

AutoZone offers competitive pay, unrivaled company culture, medical, dental, and vision plans, exclusive discounts and perks, 401(k) with company match, and stock purchase plan. AutoZoners Living Well Programs for mental and physical health and opportunities for career growth are also available.



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