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Patient Access Coordinator

2 months ago

Rutland, Vermont, United States Community Health Centers of the Rutland Region Full time
Job Overview

COMMUNITY HEALTH CENTERS:

Community Health Centers of the Rutland Region is a renowned primary care network dedicated to delivering exceptional wellness programs, including dental, behavioral health, and pediatric specialties. Our facilities provide accessible walk-in Express Care services, fostering a culture of community engagement and high-quality healthcare that serves all individuals, regardless of insurance status. As an equal opportunity employer, we pride ourselves on our collaborative and supportive work environment, accommodating nearly 400 team members across multiple locations.

POSITION SUMMARY:

The Patient Access Coordinator plays a crucial role in providing administrative and clerical support to ensure that patients are efficiently scheduled, registered, and prepared to receive the necessary care in a welcoming and timely manner.

KEY RESPONSIBILITIES:

  • Respond to incoming calls with exemplary customer service skills.
  • Schedule patient appointments according to established protocols, utilizing nurse triage when appropriate.
  • Accurately scan and upload relevant documents into the Electronic Medical Record (EMR) system.
  • Collaborate closely with various practices to ensure that all data is organized and accessible within the EMR.
  • Provide directory assistance to both internal and external inquiries.
  • Maintain a professional demeanor at all times.
  • Possess comprehensive knowledge of all departments and services offered within the organization.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • High School diploma or equivalent required; college degree preferred or equivalent experience.
  • Proficient in Microsoft Office and Electronic Health Record systems.
  • A minimum of two years of experience in a healthcare environment.
  • Ability to quickly learn new skills and adapt to changing circumstances.
  • Punctuality and adherence to scheduled work hours.
  • Ability to meet productivity standards consistently.
  • Knowledge of office policies and procedures.
  • Capability to manage emergency situations calmly and effectively.
  • Strong decision-making abilities.
  • Ability to interpret instructions and maintain accurate records.
  • Commitment to patient confidentiality.

BENEFITS:

  • Work-life balance initiatives.
  • Generous paid time off.
  • Comprehensive medical, dental, and vision insurance.
  • Health savings account options.
  • Robust 403(b) retirement savings plan with employer matching and full vesting.
  • Extensive wellness programs.