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Customer Service Representative

1 month ago

New Windsor, New York, United States Lincare Holdings Full time
Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Lincare Holdings. As a key member of our customer service team, you will play a critical role in facilitating patient care and providing exceptional service to our customers.

Key Responsibilities
  • Collaborate with medical professionals and physicians to ensure seamless patient care
  • Advocate for and support chronic patients to achieve optimal outcomes
  • Work closely with clinical, sales, and service departments to resolve issues and improve patient satisfaction
  • Provide outcome-based solutions for physician referral sources and existing patient population
  • Prepare and analyze billing and setup paperwork for patient services
  • Recommend potential products or services to management by analyzing customer needs
  • Actively participate in the training of new customer service and sales personnel
Requirements
  • High school diploma or equivalent preferred
  • Proven work experience in a customer service or healthcare-related field
  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
  • Multitasking capabilities and strong organizational skills
  • Computer and technological literacy
  • Positive and professional personal image
Physical Demands

This role requires occasional lifting and/or moving up to 25 pounds.