Customer Service Representative

4 days ago


Fremont, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
About Goodwill:
At Goodwill of the San Francisco Bay, we believe in the value of every individual and strive to create a society where everyone has access to education, employment, and economic stability. Our mission is to empower individuals and families to overcome barriers and achieve their goals through the power of work. By joining our team, you will be contributing to a meaningful cause and making a positive impact on your community.

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Goodwill of the San Francisco Bay. As a Customer Service Representative, you will be responsible for leading an excellent customer experience, promoting sales, and receiving donations at our store. If you have excellent communication skills, are able to lift up to 50 pounds, and can stand for long periods, we encourage you to apply

About the Role:
As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional customer service and ensuring that they have an enjoyable shopping experience. You will also be responsible for maintaining a clean and organized store environment, including labeling and receipting donations, operating pallet jacks and walkie stackers, and assisting with merchandise loading and unloading. Additionally, you will play a key role in meeting attendance and physical requirements, which include regularly standing, walking, sitting, handling items, reaching outward, climbing, crawling, squatting, kneeling, and bending.

Responsibilities:
  • Accepts donations, provides customer service, and labels Gaylords
  • Ensures receipting, hazardous product disposal, and sales ticket writing
  • Assists with furniture loading and unloading, merchandise placement, and organization
  • Maintains equipment and follows safety rules
  • Performs floor care duties and cross-trains in other store positions
  • Meets attendance and physical requirements

What We Offer:
We offer a competitive hourly rate of $17.30, medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and mental health + wellbeing employee assistance program. This is a non-exempt, full-time or part-time position with a varied job shift.

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