Luxury Hospitality Experience Manager

5 days ago


Phoenix, Arizona, United States Oakview Group Full time

We are seeking an experienced Concierge Assistant to join our team at Oak View Group, a leading hospitality organization in downtown Phoenix. As a Luxury Hospitality Experience Manager, you will play a vital role in delivering exceptional dining experiences for our exclusive members.

Key Responsibilities:

  • Guest Engagement: Welcome guests, respond to inquiries, and address special requests or dietary restrictions.
  • Reservations Management: Handle bookings, confirmations, and seating arrangements to ensure seamless service delivery.
  • Menu Knowledge: Stay informed about menu items, specials, and wine pairings to offer personalized recommendations.
  • Event Coordination: Assist with planning and coordinating private events or special occasions.
  • Customer Relations: Build and maintain relationships with regular patrons.
  • Problem Resolution: Address complaints or issues promptly and professionally.
  • Collaboration: Work with kitchen staff, servers, and management for seamless service delivery.
  • Promotions and Marketing: Promote special events, seasonal menus, and partnerships.

Requirements:

  • A minimum of 2-3 years of experience in a management role in the Restaurant/Hospitality Industry.
  • Culinary certificate or comparable experience.
  • Previous experience with new restaurant openings, training, and motivating new employees.
  • Proven team player with leadership skills.
  • High standards of honesty, integrity, humility, and leadership.

Oak View Group is an Equal Opportunity Employer committed to diversity and inclusivity. We offer a competitive hourly rate of $25-$35 per hour, a 401(k) savings plan, and 401(k) matching benefits.



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