Luxury Service Ambassador
7 days ago
Job Summary:
The Residences Concierge plays a pivotal role in delivering exceptional luxury service to Residence owners and their guests. This esteemed position requires an individual with excellent communication skills, a keen eye for detail, and the ability to provide seamless assistance with various requests.
About the Role:
- Respond to residence owner inquiries and concerns regarding visitor information, special arrangements, or services such as transportation, reservations, and dry cleaning.
- Gather and summarize property and local amenities information to share with residence owners and their guests.
- Ensure smooth access control by announcing all visitors and implementing the key tracking system.
- Answer and process phone calls, messages, and requests from residence owners and their guests.
- Contact relevant departments to resolve issues and facilitate issue resolution.
- Assist with reservation services, elevator scheduling, and bell/valet services.
- Perform Lobby Ambassador tasks and maintain logbooks.
Responsibilities:
- Maintain a high level of professionalism and confidentiality in handling sensitive information.
- Promote guest satisfaction through exceptional service delivery.
- Adhere to The Ritz-Carlton standards of luxury service excellence.
- Develop positive working relationships with colleagues to achieve common goals.
Requirements:
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience required.
Benefits and Perks:
- A competitive estimated salary range of $45,000 - $65,000 per annum, based on location and experience.
- Opportunities for career growth and development within Marriott International's global network.
- A comprehensive benefits package, including medical, dental, and vision coverage.
About Marriott International:
Marriott International is a leading hospitality company with over 100 award-winning properties worldwide. Our commitment to diversity, equity, and inclusion creates a culture where everyone succeeds and thrives.
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