Luxury Service Ambassador

7 days ago


Phoenix, Arizona, United States Marriott International, Inc Full time

Job Summary:

The Residences Concierge plays a pivotal role in delivering exceptional luxury service to Residence owners and their guests. This esteemed position requires an individual with excellent communication skills, a keen eye for detail, and the ability to provide seamless assistance with various requests.

About the Role:

  • Respond to residence owner inquiries and concerns regarding visitor information, special arrangements, or services such as transportation, reservations, and dry cleaning.
  • Gather and summarize property and local amenities information to share with residence owners and their guests.
  • Ensure smooth access control by announcing all visitors and implementing the key tracking system.
  • Answer and process phone calls, messages, and requests from residence owners and their guests.
  • Contact relevant departments to resolve issues and facilitate issue resolution.
  • Assist with reservation services, elevator scheduling, and bell/valet services.
  • Perform Lobby Ambassador tasks and maintain logbooks.

Responsibilities:

  • Maintain a high level of professionalism and confidentiality in handling sensitive information.
  • Promote guest satisfaction through exceptional service delivery.
  • Adhere to The Ritz-Carlton standards of luxury service excellence.
  • Develop positive working relationships with colleagues to achieve common goals.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.

Benefits and Perks:

  • A competitive estimated salary range of $45,000 - $65,000 per annum, based on location and experience.
  • Opportunities for career growth and development within Marriott International's global network.
  • A comprehensive benefits package, including medical, dental, and vision coverage.

About Marriott International:

Marriott International is a leading hospitality company with over 100 award-winning properties worldwide. Our commitment to diversity, equity, and inclusion creates a culture where everyone succeeds and thrives.



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