Retail Services Manager

4 weeks ago


Woodland Hills, California, United States Kinecta FCU Full time
Job Summary

The Assistant Retail Services Manager plays a crucial role in driving productivity and profitability at our Member Service Center. Reporting to the Retail Services Manager, this individual will lead by example, fostering a culture of excellence in sales, service, and operational integrity.

Key Responsibilities
  • Assist the Retail Services Manager in achieving maximum productivity and profitability by leading sales and service initiatives.
  • Coach and develop employees to meet member needs and create quality referrals.
  • Conduct audits to ensure operational integrity and compliance with Credit Union policies and procedures.
  • Effectively communicate and integrate information to staff, members, and management.
  • Provide timely, candid, and constructive performance feedback and develop employees to their fullest potential.
  • Recruit and develop top talent at all levels of the Member Service Center.
Requirements
  • Bachelor's degree from an accredited college or university in a relevant field preferred.
  • Minimum of 3 years of branch management experience in a financial institution, including management of sales and service.
  • Strong written and verbal communication skills, with the ability to present information to groups and individuals.
  • Ability to make sound, independent decisions within established policy and procedural guidelines.
Working Conditions

The working environment is generally favorable, with adequate lighting and temperature. The job may require flexibility with regards to scheduling days, hours, and work location, depending on business needs.

Physical Abilities, Mental Demands, and Work Environment

The employee must be able to exercise sound judgment, effectively plan and be well organized, with excellent oral and written communication skills. The ability to work well under changing timelines, take the initiative, and be flexible and cooperative is essential.



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