Customer Service Coordinator
3 days ago
Penske Truck Leasing is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan.
Key Responsibilities- Develop daily and weekly workforce plans to maximize customer service and productivity
- Communicate with customers regarding maintenance updates, schedule changes, and billing concerns
- Ensure all Penske Rental units are maintained and prepared for customers
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide exceptional customer service to ensure customer satisfaction and loyalty
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- 2 years of customer service experience required
- At least 1 year of hands-on mechanical experience required
- 2 years of supervisory experience preferred
- High School diploma or equivalent required
- Associates Degree, Technical School Degree, or Bachelors Degree preferred
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to move frequently, stand, walk, climb, bend, and sit for extended periods. The associate must be able to work safely at heights using applicable ladders and elevated working platforms. The associate must be able to safely work in all weather conditions. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
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Customer Service Coordinator
3 days ago
Concord, North Carolina, United States Penske Truck Leasing Full timeJob SummaryA Customer Service Coordinator at Penske is responsible for coordinating customer service activities, including scheduling preventative maintenance requests and coordinating outside repairs. The ideal candidate will have excellent communication skills and the ability to work independently.Key ResponsibilitiesDevelop daily and weekly workforce...
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Customer Service Coordinator
4 weeks ago
Concord, North Carolina, United States Penske Full timeJob SummaryA Penske Customer Service Coordinator is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning shop work to ensure maximum customer satisfaction and productivity.Key ResponsibilitiesDevelop daily and weekly workforce plans to meet customer needs and maximize productivity.Communicate with customers...
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Customer Service Coordinator
3 days ago
Concord, North Carolina, United States Penske Full timeJob SummaryA Customer Service Coordinator at Penske is responsible for working with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan. This role requires strong communication and organizational skills to ensure customer satisfaction and productivity.Key ResponsibilitiesDevelop daily...
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Customer Service Coordinator
1 week ago
Concord, North Carolina, United States Penske Truck Leasing Full timeJob SummaryA Penske Customer Service Coordinator is responsible for working with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.Key ResponsibilitiesDevelop daily and weekly workforce plans to maximize customer service and productivity.Communicate with customers for maintenance...
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Customer Service Coordinator
3 weeks ago
Concord, North Carolina, United States Penske Truck Leasing Full timeJob SummaryA Penske Customer Service Coordinator is responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning shop work to ensure customer satisfaction and productivity.Key ResponsibilitiesDevelop daily and weekly workforce plans to meet customer needs and maximize productivity.Communicate with customers...
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Customer Service Coordinator
3 weeks ago
Concord, North Carolina, United States Penske Truck Leasing Full timeJob SummaryA Penske Customer Service Coordinator is responsible for working with customers to schedule preventative maintenance requests, coordinate outside repairs, and plan and manage the shop work plan.Key ResponsibilitiesDevelop daily and weekly workforce plans to maximize customer service and productivity.Communicate with customers for maintenance...
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Customer Service Coordinator
1 week ago
Concord, North Carolina, United States Penske Truck Leasing Full timeJob SummaryPenske is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for coordinating preventative maintenance requests, scheduling outside repairs, and planning and managing the shop work plan.Key ResponsibilitiesDevelop daily and weekly workforce plans to maximize...
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Customer Service Coordinator
3 weeks ago
Concord, North Carolina, United States Penske Full timeJob SummaryA Penske Customer Service Coordinator is responsible for scheduling preventative maintenance requests, coordinating outside repairs, and planning and managing the shop work plan. This role will be a first shift position.Key ResponsibilitiesDevelop daily and weekly workforce plans to maximize customer service and productivity.Communicate with...
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Customer Service Coordinator
3 days ago
Concord, North Carolina, United States Penske Truck Leasing Full timeJob SummaryPenske Truck Leasing is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our service department, you will be responsible for scheduling preventative maintenance requests, coordinating outside repairs, and planning and managing the shop work plan.Key ResponsibilitiesDevelop daily and weekly workforce plans...
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