Sales Service Coordinator
2 weeks ago
At Praxis Packaging, we are seeking a highly skilled Sales Service Coordinator to join our team. As a Sales Service Coordinator, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and offering solutions, explanations, and other options.
The Sales Service Coordinator will act as a facilitator with our production, logistics, and quality departments to ensure that products are produced and shipped on time and in alignment with customer expectations.
Key responsibilities include:
- Managing accounts with customer service to external customers, including tracking and reporting production progress, inventory balances, and coordinating shipment of finished goods.
- Identifying and prioritizing problems and issues related to service area, referring to appropriate person or department as needed, and/or arranging for service.
- Maintaining close contact with customers to provide updates on progress toward resolution of issues or service requests.
- Using information systems to input data, maintain databases, perform research for projects or issues, generate reports, etc.
- Providing information regarding policies and procedures, terms and programs relating to service area for outside customers.
Requirements include 3-5 years of experience in sales/customer services/account management in a manufacturing/production environment, familiarity with contract and third-party manufacturing experience, self-motivation, and self-management with high degree of honesty and integrity.
Computer/Communication Skills:
Proficient with Microsoft Office. Works in office environment. May also require visits to production area, where employee may be exposed to moving mechanical parts, dust, and weather conditions prevalent at the time (cold, hot/humid).
Must be able to work full-time, 8 hours, 1st shift.
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