Technical Support Professional

3 days ago


Naples, Florida, United States FYIsoft Full time
Job Overview

We are seeking an experienced Technical Support Specialist to join our team at FYIsoft. As a key member of our customer support team, you will be responsible for providing timely and effective technical assistance to our customers and partners.

Estimated Salary:

$65,000 - $85,000 per year, depending on experience.

Job Responsibilities
  • Remote Technical Support: Provide remote technical support to our customer and partner base in a timely and effective fashion to achieve high customer satisfaction.
  • Installation and ETL Configuration: Perform installation and ETL configuration of the FYIsoft software.
  • Documentation and Troubleshooting: Document support activities and work independently or collaborate with other team members to resolve issues quickly.
  • Issue Resolution: Troubleshoot issues reported and perform thorough research to arrive at an effective solution to the problem.
  • Testing and Training: Participate in testing of new software releases and lead user training sessions as needed.
Required Skills and Qualifications
  • Technical Experience: 5 years in a software customer support role.
  • Microsoft SQL Server Experience: Experienced in Microsoft SQL Server 2014 or above and a solid understanding of T-SQL, views, and triggers.
  • ETL Processing Experience: Experienced in ETL processing and tools, especially SSIS.
  • Windows Server Knowledge: Knowledge of Windows Server.
  • Education: Bachelor's or Associate Degree with a concentration in Computer Science or Information Systems.


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