Director of IT Operations

4 weeks ago


Las Vegas, Nevada, United States Fusion HCR Full time

Fusion HCR is seeking a seasoned IT Operations Director to oversee the management and maintenance of key IT operations. This vital role involves standardizing IT policies, procedures, and best practices to ensure seamless alignment with our organizational objectives.

Key Responsibilities:

  • Lead, guide, and mentor multiple IT operations teams, including Helpdesk, Desktop, Application Support, Floor Technicians, VIP, IAM, and Security.
  • Provide daily operational guidance to support our short- and long-term technology plans.
  • Plan, coordinate, and direct IT-related activities across the property.
  • Collaborate with business leaders to determine infrastructure and operational requirements.
  • Work closely with executives and management to develop and implement cost-effective technology solutions.
  • Analyze, benchmark, and report on IT infrastructure and systems to identify areas for improvement and growth.
  • Oversee IT staffing, including recruitment, supervision, scheduling, career development, and performance evaluations.
  • Utilize strong analytical and problem-solving skills to maximize the availability and performance of IT operations.
  • Collaborate effectively with network, systems, storage, database, and telephony staff to ensure reliable system integration.
  • Understand and adhere to Incident, Problem, and Change management processes.
  • Engage with vendors, peers, and contractors to ensure secure and reliable systems implementations and upgrades.

Requirements:

  • Bachelor's degree in management information systems (MIS) or a related technical field, or equivalent industry experience.
  • Ability to obtain and maintain Nevada Gaming Control Board Registration and any other required certifications or licenses.
  • At least five (5) years of leadership experience managing multiple IT teams and projects in an enterprise environment.
  • Minimum of ten (10) years in IT operations, preferably in gaming or hospitality.
  • Proven experience managing multiple teams in a fast-paced environment.


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