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Customer Service Representative

2 months ago

Paducah, Kentucky, United States Solera, Inc. Full time
About Solera

Solera is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities. Our team works in partnership with the world's largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with insurance claims.

The Role

We are seeking a Customer Service Representative to provide patient and empathetic assistance to callers by taking the initial claim details for property damage claims, automobile accident claims, and other types of claims which can involve property damage or injury. As a Customer Service Representative, you will take ownership of each customer interaction while educating and counseling customers on what to expect when filing a claim. We provide training to ensure you have a solid base of insurance claims knowledge, preparing you for a career in the Insurance industry.

Key Responsibilities
  • Use a customer-focused, needs-based review process to educate customers about their claim
  • Provide prompt, accurate, and friendly customer service, ensuring that customers feel valued
  • Engage in active listening with callers and confirm or clarify information provided
  • Accurately enter customer and claim information into system database
  • Maintain a strong work ethic with a total commitment to success every day

Requirements
  • One year customer service experience required
  • High School diploma or equivalent
  • Pass a background screen
  • Pass a drug screen

What We Offer
  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive compensation package

EQUAL OPPORTUNITY EMPLOYER
Solera Holdings, Inc., and its US subsidiaries (together, Solera) is an equal employment opportunity employer. The firm's policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. The firm also prohibits harassment of applicants or employees based on any of these protected categories.