Part-time Sales Associate

14 hours ago

Simi Valley, California, United States Westlake Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is a leading hardware retailer in the United States, operating over 220 neighborhood stores across the country. Our company values a diverse and inclusive workplace, where every person is unique and valued. We strive to deliver exceptional customer service, and our associates are the key to achieving this goal.

Job Summary

The Sales Associate will play a critical role in ensuring a positive customer experience by assisting with receiving, stocking, and pricing merchandise. This individual will also be responsible for maintaining a clean and orderly sales floor, as well as providing excellent customer service.

Key Responsibilities

Customer Service:
  • Provide a positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
  • Possess a friendly outgoing demeanor; work well with customers as well as associates.
  • Ensure all pages and calls are answered promptly, courteously and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations:
  • Assist in creating a positive, professional and safe work environment.
  • Assist with receiving, checking in and stocking of merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e. price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow up.
  • Communicate any merchandising, cost control or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Core Values:

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
  • SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
  • PASSION - Showing our love for the work we do, our customers, and our associates.
  • RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
  • INTEGRITY - An authentic commitment to moral and ethical behavior.
  • TEAMWORK - Together we can achieve extraordinary things.
  • EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.
Requirements:

  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Standing, walking, lifting (up to 25lbs) and climbing.
Compensation:

$16.25/hr

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