Quality Assurance Specialist

2 weeks ago


San Francisco, California, United States Kapwing Full time
Company Overview

Kapwing, a leading media creation platform, is on the lookout for a skilled Quality Assurance Analyst to enhance their team. This full-time role will report directly to the Quality Lead and provides an exciting opportunity to thrive in a fast-paced and innovative setting.

Key Responsibilities
  • Product Testing: Work closely with product and engineering teams to develop comprehensive test plans and execute iterative testing processes.
  • Release Management: Establish protocols for pre-release evaluations and post-release assessments in collaboration with engineering and customer support teams.
  • Manual Quality Assurance: Validate the functionality of Kapwing in a live environment, troubleshoot issues, and support customer service in resolving technical challenges.
  • Interdepartmental Communication: Serve as a communication link between engineering and customer support, addressing user-reported issues and assessing their urgency.
Qualifications
  • Effective Communication: Exceptional written and verbal communication skills are essential.
  • Professional Experience: At least 2 years in a technical or analytical capacity with a focus on web testing and bug tracking methodologies.
  • Innovative Problem-Solving: Capability to devise multiple solutions for challenges encountered.
  • Collaborative Mindset: Must prioritize the needs of the product and be open to contributing across various departments.
  • Creative Passion: A strong interest in supporting creative professionals and a passion for media is preferred.
  • Technical Proficiency: Experience in functional end-to-end workflow testing and familiarity with Javascript, Python, and HTML is advantageous.
Desirable Skills
  • Automation Expertise: Familiarity with automated testing frameworks such as Cypress and Jest.
  • Tool Knowledge: Understanding of tools like Sentry, Papertrail, and Heroku.
  • Programming Background: Some experience with Javascript, Python, and HTML programming languages.
  • Video Editing Experience: Knowledge of video editing software is a plus.


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