Customer Support Specialist II

6 days ago


Tinley Park, Illinois, United States ManpowerGroup Full time
Job Overview

ManpowerGroup is committed to providing top-notch customer service, and we're looking for a skilled Customer Service Representative II to help us achieve this goal. As a key member of our team, you will be responsible for delivering exceptional service to our customers, ensuring their satisfaction, and building long-term relationships.

About the Position

This is a permanent, full-time position requiring a minimum of one year of experience in a customer-facing role, preferably in a call center setting. You should possess strong communication skills, both verbal and written, and be proficient in Microsoft Office (Word, Excel, & Outlook). Bilingual skills (English/Spanish) are an asset, as are strong problem-solving skills, attention to detail, and the ability to work effectively under pressure.

Key Responsibilities

- Provide exceptional customer service via phone, email, and in-person interactions
- Respond to customer inquiries and resolve issues promptly and professionally
- Collaborate with internal teams to ensure seamless delivery operations

Compensation and Benefits

We offer a competitive compensation package, including a salary of $18.50 per hour and overtime rates of $27.75 per hour. Our comprehensive benefits package includes medical, dental, and vision insurance, a 401(k) plan, and weekly payment options with direct deposit or paycheck.

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