Customer Success Advocate
2 hours ago
At Center for Responsive Schools, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. This role is responsible for implementing and executing customer success and quarterly renewal plans to ensure customer satisfaction and retention.
Key Responsibilities:- Partner Retention and Engagement: Implement the Customer Success and Quarterly Renewal Plan to maintain positive relations with assigned customers.
- Customer Onboarding: Work closely with the supervisor to implement the Customer Success and Quarterly Renewal Plan for each customer post-sale.
- Account Management: Make initial and follow-up contact with each assigned customer to proactively follow up with account closures or accounts that have lapsed.
- Customer Support: Serve customers by providing product and service information and resolving product and service problems.
- Business Development: Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Account Management: Supports customer account management as required.
- Customer Success Planning: Manages the Customer Success Plan using established guidelines to create a Customer Success Plan for each customer.
- Education: Two-year degree or equivalent experience working directly with customers or sales experience.
- Skills: Proficient with or able to learn Salesforce and HubSpot CRM, impeccable customer service demeanor, strong ability to organize information, proficient in Microsoft Office and Google Suite.
- Abilities: Effective communication skills, both written and verbal, high accountability for performance, goal-oriented, flexible, and creative under pressure.
- Ability to use a computer for up to 8 hours/day with breaks and lunch.
- Ability to talk on the phone for up to 8 hours/day.
- Ability to travel by airplane or automobile on occasion.
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Individual jobholders' responsibilities, tasks, and duties may vary from the above description.
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