![MicroStrategy](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager, Mid Market
2 months ago
Company Description
MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.
Job Description
The Role:
As a Mid-Market CSM, you will manage MicroStrategy's Mid-Market accounts, which range from $100-$500K ARR. You will build strong relationships within the account and ensure high adoption of the MicroStrategy platform. You will partner with your customers to optimize their use of the MicroStrategy platform to achieve their business goals. You will continually seek opportunities to upsell, cross-sell, and expand the account. You will ensure the highest customer satisfaction. You will work closely with our clients to understand their business objectives, challenges, and requirements, and then collaborate with internal teams to ensure the successful adoption, implementation, and ongoing usage of the MicroStrategy platform.
Your Focus:
Customer Onboarding:
Guide new customers through the onboarding process, ensuring smooth and successful implementation.
Account Management:
Serve as the primary point of contact for assigned customer accounts, fostering strong relationships and trust.
Conduct regular check-ins with customers to understand their evolving needs and challenges.
Monitor customer usage and adoption of our SaaS products and provide recommendations for optimization.
Financial Management:
The Mid-Market CSM will be responsible for managing a book of business of $5-$10M ARR with accounts $100-500K in ARR each.
Provide accurate forecasting regularly to Sr. Director.
Maintain a high retention and growth rate meeting set quarterly goals.
Customer Advocacy:
Identify and nurture advocates among our customer base to help promote our products and services.
Encourage customers to provide testimonials, case studies, and referrals.
Product Training and Education:
Ensure customers are fully trained and share opportunities for additional education on new features and products.
Issue Resolution:
Act as a liaison between the customer and internal teams to address and resolve customer issues or concerns promptly.
Escalate critical issues to the appropriate teams and ensure timely resolution.
Renewals and Upselling:
Ensure timely renewals of customer contracts. Proactively address any risks to achieving the full renewal.
Identify opportunities for upselling or cross-selling additional products or features and collaborate with sales as needed.
Customer Feedback and Insights:
Gather customer feedback and insights to inform product development and improvement efforts.
Advocate for customer needs and priorities within the company.
Metrics and Reporting:
Maintain and update customer success metrics and KPIs.
Provide regular reports on customer engagement, satisfaction, and product usage.
Qualifications
Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
5+ years proven experience in a customer-facing role, preferably in customer success, account management, or sales.
Effective communication and interpersonal skills.
Excellent project management, problem-solving and conflict resolution abilities.
Familiarity with SaaS products and the technology industry. Experience in Business Intelligence and AI a plus.
Ability to work collaboratively with cross-functional teams.
Results-oriented with a focus on customer satisfaction and retention.
Proficiency in customer success management tools and CRM software (e.g., Salesforce, etc.) is a plus.
Relevant certifications in cloud technologies (e.g., AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals) are a plus.
Additional Information
MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@microstrategy.com.
#J-18808-Ljbffr
-
Sioux Falls, United States Customer Labs Full timeThe Customer Success Manager will be responsible for ensuring customers achieve their desired outcomes through the use of Shield AI Hivemind Enterprise Software. This role involves proactive engagement with customers, managing account health, and driving renewals. What you'll do: Build and maintain strong relationships with customers Act as the primary point...
-
Customer Success Manager
3 weeks ago
Falls Church, United States Kastle Systems Full timeOverview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and...
-
Customer Success Manager
4 weeks ago
Falls Church, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial...
-
Customer Success Manager
1 month ago
Falls Church, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial...
-
Customer Success Executive
4 weeks ago
Falls Church, United States Alarm.com Full timeCustomer Success Executive, Financial Products Summary ADC Advance is seeking a motivated Customer Success Executive to lead service provider sales, onboarding and usage of Smart Home Pay. This position suits candidates who thrive in a collaborative environment, working closely with smart, productive colleagues and customers to develop and enhance...
-
Customer Success Onboarding Lead
4 days ago
Falls Church, United States Kastle Systems Full timeOverview: Join the leader in providing smarter solutions for a safer world. At Kastle, the best Onboarding Specialists are genuinely excited to help customers. You will serve as a daily business contact for our customers during the onboarding process, and will be responsible for responding to customer requests, troubleshooting, and resolving issues. You are...
-
Mid-Atlantic Transportation Design Division Manager
2 months ago
Falls Church, United States Kleinfelder Full timeJob Description Century Engineering, LLC (a Kleinfelder Company) is seeking a highly qualified professional engineer to lead and manage the Mid-Atlantic area (Maryland, DC and Northern Virginia) Transportation Design Division. The Transportation Design Division includes highway, structures and traffic engineering, water and environmental...
-
Sales Success Representative
4 weeks ago
Falls Church, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Sales Success Representative
4 weeks ago
Falls Church, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Sales Success Representative
2 weeks ago
Falls Church, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Sales Success Representative
2 weeks ago
Falls Church, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Sales Success Representative
3 weeks ago
Falls Church, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Sales Success Representative
2 weeks ago
Falls Church, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Sales Success Representative
2 weeks ago
Falls Church, United States Infinite Icons Full timeJob DescriptionJob DescriptionAre you looking for a High Paying Sales Success Representative position that works during ESSENTIAL TIMES? We are the nation’s leader in the Sales & Consulting industry paving the way for outsourced customer acquisition solutions, target marketing, and direct sales. Our Sales Success Representatives are dedicated to assisting...
-
Marketing and Sales Manager
1 week ago
Falls Church, United States ECI Group Full timeJob DescriptionJob DescriptionThe Marketing and Sales Manager will support the marketing department's efforts and perform a variety of functions in a fast-paced startup environment. Successful candidates will possess excellent communication skills, a positive attitude, a strong work ethic, a strong sense of professionalism, and the ability to work within...
-
Customer Service Trainee
1 month ago
Falls Church, United States EC Sales Firm Full timeWe are an outsourced marketing agency looking for a Full Time Customer Service Representative to join our Falls Church office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio....
-
Product Marketing Manager
4 weeks ago
Falls Church, United States Redwood Software Full timeImportant: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com . OUR MISSION At...
-
Customer Service Trainee
2 weeks ago
Falls Church, United States ECI Group Full timeJob DescriptionJob DescriptionWe are an outsourced marketing agency looking for a Full Time Customer Service Representative to join our Falls Church office on a permanent basis.You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers...
-
Marketing Coordinator
4 weeks ago
Falls Church, United States HITT Contracting Full timeEvery day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates. No matter your background, education, or career path, if you share our vision to create extraordinary experiences, you belong at HITT . Marketing Coordinator Job Description: This entry to mid-level...
-
Customer Success Manager
6 hours ago
Wichita Falls, Texas, United States Cornerstone OnDemand Full timeCustomer Excellence Manager - North America The Customer Excellence Manager plays a key role in ensuring client satisfaction and driving value realization in the solution. They partner with clients to identify and resolve issues, ultimately helping clients achieve their business goals using Cornerstone's solution. This position is a critical resource within...