Patient Support Specialist

4 days ago


Covington, Louisiana, United States Alfasigma USA Full time
Job Description

This is a unique opportunity to join Alfasigma USA as a Patient Support Specialist. As a key member of our team, you will provide exceptional customer service to patients, prescribers, and other stakeholders.

Your primary responsibilities will include achieving daily inbound and outbound call requirements, responding to calls in accordance with company standards, and establishing rapport with patients to identify their needs quickly and accurately.

You will also be responsible for using services and available resources to convert inquiry calls to new customers, escalating issues as necessary, and meeting dialogue requirements according to Quality Assurance guidelines.



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