Parts Counter Sales Associate

1 month ago


Grand Rapids, Michigan, United States Modern Machinery Full time
Job Summary

Modern Machinery is seeking a highly motivated and detail-oriented Parts Counter Sales Associate to join our team. As a key member of our Parts Department, you will be responsible for providing exceptional customer service, processing parts orders, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Assist customers in determining parts requirements and provide product knowledge to ensure accurate part selection.
  • Process phone, email, and walk-in parts orders, and manage order status updates.
  • Communicate effectively with vendors and manufacturers to ensure timely delivery of parts.
  • Process paperwork, including invoicing to customers and matching invoices to purchase orders.
  • Utilize computer systems to retrieve customer information, stock status, and purchase order status.
  • Participate in annual parts inventory physical count and assist in maintaining a clean and organized work environment.
Requirements
  • High School Diploma or equivalent.
  • Proficient in Microsoft Office products, including Outlook, Word, and Excel.
  • Previous parts experience is a plus, but not required.
  • Ability to work in a fast-paced environment and provide exceptional customer service.
  • Effective verbal and written communication skills.
  • Ability to manage relationships both internally and externally.
About Us

Modern Machinery has been in business for over 75 years, providing high-quality heavy equipment sales, rental, and service to our customers. We are committed to our core values and creating a safe working environment for all our employees. Join our team and be a part of a dynamic and growing organization.


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