Retail Sales Associate Key Part Time

1 month ago

Grand Rapids, Michigan, United States Talbots Full time
Job Summary

We are seeking a highly motivated and fashion-forward Retail Sales Associate Key Part Time to join our team at Talbots. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide an exceptional customer service experience that promotes the product and builds brand relationships.
  • Take an active role in assisting the management team to build store business.
  • Support all service enhancers to build strong relationships including active use of Concierge.
  • Service multiple customers at a time, multi-task and/or handle projects simultaneously.
  • Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
  • Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
  • Develop and maintain positive working relationships that support a productive work environment.
  • Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
  • Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
  • Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting and Talbots Classic Awards.
  • Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
  • Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
  • Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Requirements
  • Capable of creating a selling culture where all associates align around the needs of our customers.
  • Demonstrate selling competence, styling expertise and possess a love of fashion.
  • Driven to create, build and cultivate relationships.
  • Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives in a team environment.
  • Demonstrates excellent verbal communication skills and a high level of integrity.
  • Possess the technological competency to navigate a computer/iPad/handheld system.
  • Have strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
  • Able to work cooperatively in a diverse work environment.
  • Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
  • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
  • Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.
  • Have open availability of (15 to 20) hours per week.
What We Offer
  • Growth Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
  • Incentive Opportunities
  • Generous Merchandise Discounts Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.
  • Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
Our Culture
  • We Win as a team and are dedicated to ensuring and applauding each other's success.
  • We Encourage creativity, innovation and smart risk-taking.
  • We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
  • We Act with integrity, transparency, candor, and respect.
  • We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
  • We Embrace community by bringing positive change to those we live and work in.

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