Clerical Support Specialist

4 weeks ago


Fountain Valley, California, United States NEXT CARE HOSPICE Full time

We are seeking a highly organized and detail-oriented Clerical Support Specialist to join our team at NEXT CARE HOSPICE. In this role, you will provide administrative support to our Hospice Office Manager, ensuring the smooth operation of our office.

Key Responsibilities:

  • Manage and maintain the nursing visit calendar
  • Coordinate with medical staff to schedule patient visits
  • Ensure accurate and timely scheduling of appointments
  • Answer phone calls and assist hospice patients and their families with supply orders and refills
  • Input and update patient information in the EMR system
  • Provide excellent customer service to patients and address any inquiries or concerns
  • Order office and patient supplies and maintain inventory
  • Assist with onboarding new employees and assigning peripherals

Requirements:

  • Bi-lingual/Spanish is highly preferred
  • Previous experience working with phone systems and scheduling visits is preferred
  • Familiarity with electronic medical record systems is a plus (Hospice MD)
  • Strong communication skills, both verbal and written
  • Excellent organizational skills and attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Proficient in computer skills, including Microsoft Office Suite


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