Geek Squad Support Specialist

3 weeks ago


Framingham, Massachusetts, United States Best Buy Full time

Job Summary

We are seeking a highly skilled and customer-focused Geek Squad Support Specialist to join our team at Best Buy. As a Geek Squad Support Specialist, you will be the first point of contact for customers seeking technology support and solutions.

Key Responsibilities

  • Provide positive, timely service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
  • Help set up and repair technology devices for customers
  • Monitor service queues and provide accurate status updates to customers
  • Clearly communicate and partner with fellow agents

Requirements

  • Experience using and learning about consumer electronics
  • Ability to work successfully as part of a team
  • Ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule, including holidays, nights, and weekends

About Us

At Best Buy, we are committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially during key moments in your life.

Our Benefits

  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being

Why Work at Best Buy?

We bring technology to life for every stage of life. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities.



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