Business Analyst

21 hours ago

Plano, Texas, United States eTeam Inc Full time
About the Role

eTeam Inc is seeking a highly skilled Business Analyst to join our team in the Purchasing Card Program Administration department. As a Business Analyst, you will play a critical role in managing and resolving customer requests, processing new card applications, and administering 1700 Purchase Cards.

Key Responsibilities
  • Customer Service: Manage and resolve customer requests/questions for Client Pcard/Fuel card programs using 1TS Ticketing system.
  • Account Management: Manage and trouble-shoot account issues including passwords reset, guiding users to utilize the Client Reconciliation tool, and ensuring their account profiles are up to date when key data changes.
  • New Card Applications: Manage the processing of new card applications, including monitoring activities until card issuance.
  • Pcard System Administration: Serve as the Pcard system administrator (using Client Reconciliation tool) to manage individual Pcard accounts data, and review monthly transactions to ensure payments to Client is timely and correctly processed.
  • Compliance and Risk Management: Review all relevant BOT output reports daily, weekly, and monthly to monitor compliance and proactively process/maintenance employees' accounts based on Exiting/LOA status change.
  • Reporting and Analysis: Create ad-hoc reports related to cardholders and transactions as needed, and analyze card spend data to mitigate high-risk, non-compliant purchases.
  • Cards Affirmation Process: Conduct annual Cards Affirmation process, including initiating and tracking the receipt of AdobeSign from active card holders and approvers, and close out inactive/un-responsive accounts.
  • Audit Support: Support Audit requests, and proactively develop/enhance program controls to mitigate risks or fraudulent activities.
  • Process Improvement: Actively participate in process improvement projects related to the Client card programs.
  • Corporate Travel Card Program Support: Serve as the back-up resource to the Corporate Travel Card program analyst in managing 1TS tickets on Flex schedule rotation.
Requirements
  • Strong Analytical Skills: Great analytical skills to understand the issue of the customer and resolve it.
  • Excellent Communication Skills: Strong communication skills (verbal and written) with all levels of employees and management.
  • Technical Skills: Strong MS Excel (VLOOKUP, Pivot) skills, and experience using Microsoft applications (Excel, PowerPoint, Word, etc.).
  • Knowledge of Accounting and Finance: General accounting knowledge strongly preferred, or proven analytical skills.
  • Education: B.A./B.S. degree or equivalent finance/business and/or 5+ years of customer service experience.

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