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IT Support Specialist I

2 months ago

Sacramento, California, United States Department of Education Full time

Position Overview

The Information Technology Specialist I (ITS-I) operates under the guidance of the Information Technology Manager I within the Technology Services Division's Technical Operations and Support Office. This role is essential in providing software development support for the California Department of Education's ServiceNow applications and services.

Key Responsibilities

  • Serve as a lead software developer and subject matter expert for ServiceNow development initiatives.
  • Design and implement ServiceNow workflow solutions utilizing the platform's toolset, including Developer Studio and Flow Designer.
  • Collaborate with various teams to enhance and automate software processes, encompassing development, integration, testing, deployment, and monitoring.
  • Create and launch new ServiceNow application modules, workflows, and enhancements tailored to meet business requirements.
  • Address and resolve defects, ensuring the functionality of existing and new ServiceNow applications.
  • Facilitate collaborative sessions with technical and non-technical stakeholders to clarify requirements and priorities.
  • Participate in project meetings, providing updates on progress and deliverables.
  • Develop ServiceNow applications based on user stories and requirements, ensuring clarity with program owners and stakeholders.
  • Engage in software development projects using Agile methodologies, including Scrum.
  • Break down user stories into manageable tasks for efficient execution.
  • Maintain comprehensive documentation for ServiceNow systems and projects.
  • Monitor user access and security concerns in collaboration with technical staff.
  • Conduct root-cause analysis for reported issues and recommend corrective actions.
  • Communicate effectively across all organizational levels, fostering a collaborative work environment.

Work Environment

This position offers a hybrid work arrangement, allowing for a combination of remote work and in-office responsibilities for eligible candidates residing in California.

Additional Information

Candidates must have successfully completed an examination to qualify for this classification. For further details, please refer to the California Department of Education's resources.