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Card Services Specialist
2 months ago
The Card Services Specialist is responsible for managing the daily operations of the credit card program, including card and printer supply inventory management and distribution. This role requires coordination with multiple supply vendors, reconciliation of vendor invoices, and allocation of costs to multiple cost centers.
Key Responsibilities- Manage printer balance reports and branch support for balancing inquiries
- Perform daily research investigation about Debit Card, Prepaid and/or other Card Services related products and services
- Process card requests for all markets; maintenance, reactivation, increase/decrease card limits, upload, reload, transfers and reordering of cards
- Log and process and/or destroy all cards received for return mail or hold mail in a timely manner and within card issuance guidelines
- Provide branch telephone support by answering calls related to process questions and issues for all Card Services related products and services
- Update and maintain daily inventory tracking reports for multiple third-party card vendors used by management for decision making
- Reviews daily credit card wire settlement
- Processes secure credit card portfolio payments
- Maintains daily, monthly, and quarterly reports for the management groups
- Process debit card requests for all markets
- Supports Return Mail
- Processes incentive/referral payouts for merchant services
- High School Diploma or equivalent required. College diploma, some college or equivalent work experience preferred.
- Proficient working knowledge of productivity tools, including Microsoft Word, Excel and Teams
- Knowledge of email systems, including Microsoft Outlook
- Working knowledge of or ability to learn to use office equipment, including printers and phone systems
- Knowledge of English grammar, spelling and punctuation
- Competitive level typing skills to produce documents on a personal computer
- 1-2 years previous work experience in customer service, administrative support or other office/clerical field.
IBC Bank is a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are a company that is customer centric and strives to provide excellent customer experience.