Service Delivery Specialist
3 hours ago
Job Summary:
We are seeking a skilled Service Delivery Specialist to join our team at Dalkia US. As a Service Delivery Specialist, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or in person
- Address questions about service availability, streetlight installation, maintenance, billing, and outages
- Log customer complaints, troubleshoot issues, and escalate more complex concerns to the technical support or operations teams
- Schedule maintenance requests and follow up on service timelines
- Offer guidance on energy efficiency programs, payment options, and radiance solutions provided by the company
- Accurately document customer interactions, service requests, and issue resolutions in the customer management system
Requirements:
- 1-2 years of experience in customer service, preferably in a utility, telecommunications, or service-oriented company
- Proficiency in customer management software and Microsoft Office Suite
- Problem-solving skills and the ability to handle customer complaints with patience and tact
- Knowledge of street lighting systems or public utility operations is a plus
What We Offer:
Benefits include medical, dental, vision, life, STD, LTD insurance, 401k retirement plan, PTO, Holiday pay and opportunities for professional development.
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