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Service Delivery Specialist

4 weeks ago

San Antonio, Texas, United States Dalkia US Full time

Job Summary:

We are seeking a skilled Service Delivery Specialist to join our team at Dalkia US. As a Service Delivery Specialist, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, live chat, or in person
  • Address questions about service availability, streetlight installation, maintenance, billing, and outages
  • Log customer complaints, troubleshoot issues, and escalate more complex concerns to the technical support or operations teams
  • Schedule maintenance requests and follow up on service timelines
  • Offer guidance on energy efficiency programs, payment options, and radiance solutions provided by the company
  • Accurately document customer interactions, service requests, and issue resolutions in the customer management system

Requirements:

  • 1-2 years of experience in customer service, preferably in a utility, telecommunications, or service-oriented company
  • Proficiency in customer management software and Microsoft Office Suite
  • Problem-solving skills and the ability to handle customer complaints with patience and tact
  • Knowledge of street lighting systems or public utility operations is a plus

What We Offer:

Benefits include medical, dental, vision, life, STD, LTD insurance, 401k retirement plan, PTO, Holiday pay and opportunities for professional development.