Elevator Repair Operations Manager

2 months ago

Kaukauna, Wisconsin, United States Otis College of Art and Design Full time

About Otis

At Otis, we're the world's largest elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

Job Summary

We're seeking a highly motivated Manager, Repair Field Operations to drive productivity and the performance of repair projects for the Wisconsin branch and customers. The Manager, Repair Field Operations will be responsible for field operations, customer satisfaction, and overall general business management.

Key Responsibilities

  • Lead the performance of field operations for all elevator repairs, including a large volume of non-contract repair.
  • Meet project deadlines and all financial performance targets, including profit and working capital.
  • Conduct field education training to ensure a safe working environment.
  • Perform field safety audits, jobsite inspections, and develop site safety/logistics plans.
  • Coordinate all material deliveries and issuing purchase orders.
  • Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job.
  • Forecast and schedule labor resources to ensure successful project completion, maintain customer quality assurance, and improve efficiencies.
  • Analyze situations and assist in developing contingencies for estimates.

Requirements

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Ability to work in a highly team-oriented and dynamic environment.
  • Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
  • Self-motivated and able to manage many simultaneous projects and responsibilities.
  • Comfortable in a technical environment utilizing Microsoft-based computer software.
  • Strong leadership skills and goal-oriented with strong time management and organizational skills.

Preferred Qualifications

  • 5+ years of elevator industry experience or experience leading field-level associates/technicians in a similar industry preferred.

About Us

We're a global team that continues to rise to the challenges of a fast-moving, high-performance company. We're proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of our company.

Why Join Us

At Otis, you'll become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions and the skills and capabilities you'll gain working alongside the best and brightest will keep us connected and on the cutting edge.

What We Offer

We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Our Values

We're guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do.

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