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Customer Service Representative
4 weeks ago
Job Summary
The State of Montana is seeking a highly skilled Customer Service Representative to join our team in the Office of Public Assistance. As a key member of our team, you will provide exceptional customer service to the public and providers seeking services from our office.
Key Responsibilities
- Provide information and assistance to individuals applying for services or expedited SNAP applications.
- Make referrals as needed to food banks, human resource councils, and public housing.
- Work in a fast-paced, high-volume work environment and handle stressful situations.
- Maintain professional working relationships with peers, supervisors, providers, and other agency staff.
Requirements
- High School diploma or GED equivalent.
- Two years of job-related work experience in an office, receptionist, clinic, or related area.
- Excellent written and verbal communication skills.
- Interpersonal, positive-minded, time management, and organizational skills.
About the State of Montana
The State of Montana offers a comprehensive benefits package, including healthcare coverage, retirement plans, paid vacation, sick leave, and holidays. We are committed to serving Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence.
