Customer Service Supervisor

5 days ago


Clarksville, Tennessee, United States PetSmart, Inc. Full time
Customer Service Supervisor Role

As a Retail Customer Service Supervisor at PetSmart, Inc, you will be responsible for delivering exceptional customer experiences through various channels, including telephone, in-person, and online interactions. You will also maintain store standards and foster a culture of empowerment by ensuring compliance with company policies and code of ethics.

Key Responsibilities:
  • Provide exceptional customer service and resolve customer concerns in a timely and professional manner.
  • Maintain store standards and lead by example to promote a culture of empowerment and compliance.
  • Champion resources and foster a safe and inclusive workplace environment.

Requirements:
  • Proven experience in customer-facing roles, preferably in retail or customer service.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.


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