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Data Center IT Infrastructure Specialist

1 month ago

Sacramento, California, United States NTT DATA Full time

Job Title: Data Center IT Infrastructure Technician

About the Role:

We are seeking a highly skilled Data Center IT Infrastructure Technician to join our team at NTT DATA. As a Data Center IT Infrastructure Technician, you will be responsible for supporting client requests within our data centers, addressing customer inquiries, and resolving issues with minimal supervision.

Key Responsibilities:

  • Unbox, inventory, and install client hardware, including servers, storage, and network devices.
  • Manage assets for clients, including inventory audits, receiving, and shipping equipment.
  • Coordinate technical tasks with internal groups and manage requests to resolution.
  • Install cabling and cable organization per NTT or client standards, including labeling.
  • Troubleshoot and diagnose enterprise-level hardware issues.
  • Perform replacement of DIMMs, hard drives, power supplies, and other components within servers, storage, and network devices.
  • Understand and execute instructions provided by clients and internal groups.
  • Perform commissioning and decommissioning of hardware.
  • Install cross-connects and work with Telco carriers to troubleshoot circuits.
  • Install and troubleshoot CAT 5E, CAT6, single-mode, and multi-mode patch cables.
  • Install data center infrastructure materials, including racks and cabinets with grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels, and other materials necessary for data center operations.
  • Perform installation and maintenance on Power Distribution Units within client enclosures.
  • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
  • Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system.
  • Periodically join call bridges to troubleshoot and validate infrastructure-related issues.
  • Adhere to Change Control Processes and Standards.
  • Periodically provide corporate desktop support services, including laptop imaging, printer support, user account administration, and other hardware, software, telecom, and communication services with support from desktop technicians.
  • Act as a communication coordinator and situation manager during critical incidents and call bridge events.
  • Perform other duties as assigned.
  • Support 3rd-party vendor activities.
  • Process all tickets within SLA guidelines and follow procedural requirements.

Requirements:

  • High School Diploma or GED required.
  • 3-5 years of data center environment or help desk experience required.
  • CompTIA A+ certification or equivalent experience required.
  • CompTIA Network + and BICSI Installer 1 certification preferred.

Work Environment:

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.