Logistics Customer Support Specialist

2 weeks ago


Riverside, California, United States CJ Logistics Full time


Position Overview:

The Customer Service Representative (CSR) plays a crucial role in the Welcome Center or Customer Service Office, serving as the primary contact for all internal and external customer communications. The CSR is tasked with completing necessary documentation, managing schedules, and ensuring all paperwork is accurate and complete. Throughout the day, the CSR provides essential information to both internal teams and external clients. Additionally, the CSR is knowledgeable about the Shipping & Receiving Clerk functions and can assist in both Customer Service and Shipping and Receiving roles as required.

Position Responsibilities:
  • Deliver exceptional customer service to both internal and external stakeholders.
  • Manage inbound and outbound schedules effectively.
  • Ensure all documentation is accurate and prepare orders for distribution to forklift operators.
  • Coordinate and schedule all carrier appointments.
  • Communicate with customers regarding scheduling matters.
  • Sign drivers in and out of the facility, verifying all associated paperwork.
  • Assign dock doors for inbound and outbound shipments.
  • Maintain accuracy in door assignments and yard reports for trailer inventory.
  • Process Bills of Lading and related shipping and receiving documents.
  • Reconcile inbound shipments with packing slips and manage drop lot activities.
  • Collaborate closely with shift management and team leads to achieve shift objectives.
  • Report discrepancies or issues to the appropriate leadership member to ensure accuracy.
  • Engage in all training programs provided.
  • Execute all responsibilities in a safe and timely manner.
Qualifications and Requirements:

Required
  • High School Diploma or GED equivalent.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Previous experience with AS400 and/or warehouse management systems (WMS) is preferred.
  • Basic math and reading skills are essential.
  • Detail-oriented with the ability to multitask in a fast-paced environment.
  • Ability to follow both oral and written instructions.
  • Strong interpersonal skills to effectively interact with internal and external customers.
Preferred
  • Prior experience in shipping and receiving within a warehouse setting.
Personal Qualities
  • Excellent verbal and written communication skills.
  • Positive demeanor in all interactions.
  • Team-oriented and self-motivated.
  • Ability to manage multiple tasks calmly and effectively in a dynamic environment.
  • Strong organizational skills.
  • Willingness to learn new systems as necessary.
Work Environment:
  • This role routinely utilizes standard office and computer equipment.
CJ Logistics About Statement:
CJ Logistics provides integrated and multimodal logistics services, connecting various regions globally through air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we assist clients in leveraging supply chain management for competitive advantage, reducing overall system costs, transforming business processes, enhancing service, and facilitating growth and change. With a commitment to social responsibility and sustainability, we prioritize the well-being of our customers, employees, and the end consumer. CJ Logistics specializes in solutions for regulated industries, including food and beverage, consumer-packaged goods, healthcare, medical supplies, and automotive sectors.

CJ Logistics is an Equal Employment Opportunity and Affirmative Action employer, prohibiting discrimination and harassment of any kind. We participate in the E-Verify program in certain locations.

Please note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

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