Public Health Program Manager
2 days ago
At LanceSoft, we are seeking a highly skilled Public Health Program Manager to join our team. As a key member of our organization, you will be responsible for managing specific activities supporting the planning, design, development, testing, and implementation of a large health program.
Key Responsibilities:- Manage and train a team of contracted training staff consisting of 3 Public Health Program Supervisors who each lead a team of 3 Public Health Program Specialists.
- Scheduling and coordinating onsite trainings throughout to educate state and local public health agency staff as well as data submitters on the use of SMWC and other electronic information systems.
- Leading the Data Modernization Support Team to develop a variety of training materials for live trainings, virtual trainings, posting on the DHSS website, and other situations as needed.
- Creating virtual training modules as needed, with the ability to track completion.
- Establishing processes and managing staffing for a help desk to support SMWC and other system end users and portal data submitters.
- Overseeing help desk activities including configuring accounts for new users, resending passwords, answering basic system questions, and triaging more complex questions to subject matter experts.
- Tracking metrics related to training and help desk activities and providing daily updates to the BDMI Interoperability Manager or other appropriate leadership.
- Master's degree, 4 or more years of relevant experience, and 1-2 years of supervisory experience.
- Ability to clearly communicate both verbally and in writing to diverse individuals with widely varying levels of technical skills.
- Must be able to represent key stakeholders in a professional and respectful manner.
This position will work full-time (40 hours per week, Monday-Friday 8 AM-5 PM) onsite in the Jefferson City, Missouri DHSS office.
The initial focus for this position will be the Showmen World Care (SMWC) implementation.
SMWC is a comprehensive reportable conditions surveillance/registry, contact tracing, outbreak tracking, and case management system that will replace three current applications (WebSurv, EpiTrax, and EnvSurv).
SMWC will be utilized by state and local public health agency staff.
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