Wichita Call Center Specialist

4 days ago


Wichita Falls, Texas, United States Mass Markets Full time
Mass Markets
Job Summary

As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a courteous and professional manner.
  • Research systems to find missing information and coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
  • Provide excellent customer service and ensure customer satisfaction.
Requirements
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic computer skills and knowledge of customer relationship management systems.
What We Offer

Mass Markets offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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