Wichita Call Center Specialist
4 days ago
Job Summary
As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional and timely manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.
Key Responsibilities- Handle customer inquiries and resolve issues in a courteous and professional manner.
- Research systems to find missing information and coordinate with other departments to resolve issues when needed.
- Accurately document and process customer claims in appropriate systems.
- Provide excellent customer service and ensure customer satisfaction.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic computer skills and knowledge of customer relationship management systems.
Mass Markets offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.
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