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Food Service Operations Manager

2 months ago

Mountain City, Tennessee, United States Aramark Full time
About the Role

The Food Service Manager at Aramark is a senior leadership position responsible for developing and implementing strategic dining solutions to meet customer needs and expectations. This role oversees and manages dining operations where customers order prepared foods from a menu.

Key Responsibilities
  • Leadership
    • Use Aramark's coaching model to engage and develop team members to their fullest potential
    • Reward and recognize employees for outstanding performance
    • Ensure individual and team performance meets objectives and client expectations
    • Plan and lead daily team briefings to discuss goals and progress
    • Ensure safety and sanitation standards in all operations
  • Client Relationship
    • Identify client needs and communicate operational progress
  • Financial Performance
    • Ensure the completion and maintenance of P&L statements
    • Deliver client and company financial targets
    • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
  • Productivity
    • Bring value through efficient operations, appropriate cost controls, and profit management
    • Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
    • Ensure entire team is trained and able to implement
    • Supervise team regarding production, quality and control
  • Compliance
    • Maintain a safe and healthy environment for clients, customers and employees
    • Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Additional Responsibilities
  • Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director
  • Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer
Requirements
  • Requires at least 1 year of experience in a management role
  • Requires at least 1 year of experience in the food service industry
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time