Director of Service Operations
3 days ago
Stark Exterminators, part of the Arrow Exterminators family of brands, is a family-owned and operated business with a rich history dating back to 1964. With offices across 12 states, we offer a personalized approach to our communities, ensuring exceptional quality and customer satisfaction.
We are committed to hiring passionate, highly trained team members who share our values and dedication to protecting everyone's quality of life. Our company culture instills family values, creating a welcoming work environment that fosters success.
As we continue to grow and exceed industry expectations, we are seeking talented individuals to join our team. We offer competitive compensation, a robust benefits package, and a family-oriented company culture.
Compensation and BenefitsThe estimated annual salary for this role is $60,000 - $80,000, depending on experience. Additionally, you can expect:
- Competitive pay
- Company vehicle
- Generous time off and holidays
- 401(k) options with company match
- Medical, dental, and vision insurance
- HSA
- Telemedicine
- Cancer and accident insurance
- Health & wellness suite
- Company-paid short and long-term disability
- Company-paid life insurance
- Incentive bonuses and reward trips for performance
This role will oversee all aspects of Service Center operations, including revenue management, sales, profit, human resource activities, training, and compliance. As a Branch Manager, you will lead a team committed to exceptional quality of service, growing our market, and contributing to the company's continued success.
Your responsibilities will include:
- Ensuring technicians are organized in appointment scheduling and service tickets
- Mentoring sales teams to exceed their goals and grow our business
- Managing budgets, forecasts, and using profit and loss statements to act and monitor branch health
- Demonstrating and upholding company mission and values with accountability
To succeed in this role, you will need:
- Industry experience (preferred)
- Experience managing a team
- Effectively operating internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals)
- Ability to pass any state regulatory agency-required licensing/certification exams
- Able to work a 40-hour minimum work week
- Possess current Driver's License
- High school degree or equivalency, college preferred
- Basic math skills
At Stark Exterminators, we value our team members' commitment to our mission and values. We offer a supportive work environment, opportunities for growth and development, and a range of benefits to support your overall well-being.
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