Healthcare Operations Director

1 week ago


Seattle, Washington, United States One Medical Full time
Transforming Primary Care

About One Medical, a pioneering healthcare organization.

We're challenging the status quo by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

We deliver seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. In collaboration with Amazon, we aim to deliver exceptional healthcare to more consumers, employers, care team members, and health networks.

The Opportunity:

As we grow our capacity to transform primary care through our human-centered and technology-powered model, the teams that support this growth and operational performance are also expanding.

  • We're seeking an experienced General Manager (GM) to drive strategic and operational performance across assigned geographic markets and business lines in close collaboration with cross-functional internal leadership teams.
  • This opportunity is leading the Pacific Northwest geography, which includes approximately 19 locations and two Metropolitan Service Areas (MSA) in Oregon and Washington.

Reporting to One Medical's Vice President of Operations - National Service Delivery, the General Manager is a senior leadership role with a direct impact on serving members from pediatrics to geriatrics.

Responsibilities:
  • Alongside a dyad clinical partner, establish and execute a market performance plan aligned around our strategic and operational objectives.
  • Assure effective execution of business strategies by aligning people strategies with business needs.
  • Create and implement strategic operating plans to deliver high-quality care to our patients/members.
  • Responsible for operations and managing the P&L of the MSA, including all local revenues and expenses.
  • Responsible for achieving cost to serve targets through the use of productivity and lean performance improvement methodologies.

The ideal candidate will be an experienced leader with a strong background in healthcare and process improvement. They will thrive in a fast-paced environment and have excellent communication skills.

Requirements:
  • 10+ years experience in a multisite healthcare environment, ideally multi-market.
  • Strong process improvement / Lean and metrics orientation.
  • Proven success in an entrepreneurial environment, with a strong understanding of marketing and B2B sales strategy.

This is a full-time role supporting our current and future Pacific Northwest offices, with a requirement for this leader to be based in Washington or Oregon, with a preference for the Seattle metropolitan area.

A competitive salary package will be offered, ranging from $166,400/year in our lowest geographic market up to $225,200/year in our highest geographic market.



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