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Customer Service Representative

2 months ago

Thomasville, Georgia, United States Circle K Stores, Inc. Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of employees to achieve sales and customer satisfaction goals.

Key Responsibilities:

  • Customer Service: Greet customers, respond to their needs, and provide solutions to their queries in a timely and professional manner.
  • Store Operations: Manage store inventory, maintain store appearance, and ensure that all store systems are functioning properly.
  • Team Leadership: Lead a team of employees, provide guidance and support, and ensure that they are meeting their sales and customer satisfaction targets.
  • Communication: Communicate effectively with customers, employees, and management to ensure that all needs are met and that the store is running smoothly.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: Retail and customer service experience, preferably in a leadership role.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours.
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift.
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level.
  • Push/pull with arms up to a force of 20 pounds.
  • Bend at the waist with some twisting up to one hour a shift.
  • Grasp, reach, and manipulate objects with hands.

Circle K Stores, Inc. is an Equal Opportunity Employer.