Customer Service Representative

24 hours ago


Boston, Massachusetts, United States Signature Aviation Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Signature Aviation. As a key member of our FBO team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide exceptional customer service and support to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with our FBO team to ensure seamless delivery of services, including refueling, hangarage, maintenance, repair, and overhaul.
  • Assist with the coordination of customer events and activities, ensuring a positive and memorable experience for our clients.
  • Develop and maintain strong relationships with our clients, understanding their needs and preferences to provide tailored support and services.
  • Collaborate with our sales team to identify opportunities for upselling and cross-selling, driving revenue growth and customer satisfaction.
  • Participate in ongoing training and development to stay up-to-date on industry trends, best practices, and company policies.
Requirements
  • High school diploma or equivalent required; degree in a related field preferred.
  • Minimum of 18 years of age; valid state license required where applicable.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Ability to lift light to moderately heavy items and work in a fast-paced environment.
  • Proficiency in computer operations, including internet, email, and Microsoft Office.
Preferred Qualifications
  • Three to six months of experience in aviation, FBO, hospitality, customer service, or a related field.
  • Knowledge of radio procedures and protocols.
What We Offer

At Signature Aviation, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We are committed to providing a positive and supportive work environment, with opportunities for growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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