Senior Genesys IVR Lead

3 days ago


Reston, Virginia, United States Capgemini Full time
Job Position: Senior Genesys IVR Lead

Capgemini is seeking a highly skilled Senior Genesys IVR Lead to join our team. As a key member of our Genesys practice, you will be responsible for leading the development and implementation of Genesys IVR solutions for our clients.

Main Responsibilities:
  • Develop and enhance existing Genesys IVR applications and systems
  • Deploy Genesys Cloud services to clients
  • Configure and implement IVR solutions in the Genesys Cloud platform
  • Participate in the development of operational policies and procedures for contact center services
  • Collaborate with Business Analysts to translate business requirements into technical solutions
  • Perform IVR and CcaaS testing and support in functional and integration testing
  • Integrate Genesys PureCloud with other enterprise applications and third-party systems via APIs
  • Support the Operations and Support team with telecommunications and IP telephony infrastructure
  • Develop custom applications and scripts for reporting, eChat, Screen Pop, database validation, score card, recording, gamification, SLA, and other requirements
  • Closely communicate with customers and team members during project delivery
  • Interact with Genesys Product teams and other implementation teams across the enterprise
Requirements:
  • Minimum 12-15 years of experience in Genesys framework installation, configuration, and routing development
  • Genesys certification in Routing
  • Experience in developing Routing workflows using Composer
  • Extensive SCXML troubleshooting
  • Experience in Orchestration Server
  • Extensive knowledge in GRAT
  • Experience in ECMA scripting
  • Ability to architect routing design and development for new solutions
  • PureCloud Core Professional (PCP)/PureCloud Genesys Certified Associate (GCA)
  • Interaction Center Handler Developer (ICHD)
  • Good understanding of WFM
  • Clear understanding of reporting schema and impacts to reporting with respect to routing changes
Life at Capgemini:

Capgemini offers a comprehensive benefits package, including flexible work arrangements, healthcare, financial well-being programs, paid time off, and paid parental leave. We also provide opportunities for professional growth and development, including mentoring, coaching, and learning programs.

Capgemini is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.



  • Reston, Virginia, United States Capgemini Full time

    NICE IVR Architect Job DescriptionJob Summary:We are seeking a highly skilled NICE IVR Architect to join our team. As a NICE IVR Architect, you will be responsible for designing, developing, and optimizing our IVR systems to improve customer interaction and service efficiency.Key Responsibilities:Design and architect IVR solutions tailored to business needs...


  • Reston, Virginia, United States eNGINE Full time

    eNGINE is a leading Solutions and Placement firm that builds Technical Teams. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build.eNGINE is seeking a skilled Genesys Developer to join our team in the healthcare space. The ideal candidate will have 2-3+ years of experience...


  • Reston, Virginia, United States JRD Systems Full time

    Job Title: Cloud Telephony Solutions EngineerLocation: RemoteDuration: Long TermJob Description:We are seeking a skilled Cloud Telephony Solutions Engineer to join our team at JRD Systems. As a technical lead, you will work with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.Key...


  • Reston, Virginia, United States Ascendo Resources Full time

    Ascendo Resources is seeking a seasoned Digital Product Manager to lead the development of our client bank's digital products.Key Responsibilities:Develop and execute a product strategy that aligns with business objectives and drives customer satisfaction.Collaborate with cross-functional teams to define product roadmaps and prioritize features.Lead the...

  • Technical Lead

    8 hours ago


    Reston, Virginia, United States InfoStride Full time

    Job Title: Technical Lead - Contact Center SolutionsJob Summary:We are seeking a highly skilled Technical Lead to join our team at InfoStride Inc. as a Contact Center Solutions expert. The successful candidate will be responsible for leading cross-functional teams and agency business teams to support and implement complex contact center solutions.Key...

  • Technical Lead

    3 days ago


    Reston, Virginia, United States RICEFW Technologies Inc Full time

    NICE CXONE InContact Contact Center EngineerThis is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.Key Responsibilities:Manage multiple stakeholders and coordinate release planning, development, testing, and releases on multiple agencies IVR...


  • Reston, Virginia, United States Myticas Consulting Full time

    NICE CXONE InContact Contact Center EngineerMyticas Consulting is seeking a highly skilled NICE CXONE InContact Contact Center Engineer to join our team. As a technical lead, you will work closely with cross-functional teams and business stakeholders to design, develop, and implement complex contact center solutions.Key Responsibilities:Coordinate and...


  • Reston, Virginia, United States Cpl Life Sciences US Full time

    Senior Manager, Clinical Trial Inspection ReadinessCpl Life Sciences US is seeking a highly experienced Senior Manager, Clinical Trial Inspection Readiness to spearhead clinical inspection readiness efforts in support of the Program Operations Leader and Clinical Study Lead across one or more clinical programs within Clinical Trial Management.Key...

  • Technical Lead

    6 hours ago


    Reston, Virginia, United States Myticas Consulting Full time

    pClover Consulting, a Myticas Consulting Company, is seeking a highly skilled NICE CXONE InContact Contact Center Engineer to support a large, direct client in Lansing, MI. This 12-month contract position offers an excellent chance of multi-year extensions./ppThis is a hybrid remote position with two days per week required onsite in Lansing, MI./ppbKey...


  • Reston, Virginia, United States Apexon Full time

    We are seeking a highly skilled Cloud Solutions Architect to lead the implementation of complex contact center solutions using NICE CXone. As a technical lead, you will work closely with cross-functional teams and agency business teams to design and deploy cutting-edge contact center technology.Key Responsibilities:Design and implement NICE CXone contact...


  • Reston, Virginia, United States Volante Senior Living Full time

    Marketing Leadership Opportunity at Volante Senior LivingWe are seeking a highly motivated and experienced marketing professional to join our team as a key leader in our marketing efforts. As a senior marketing director, you will be responsible for developing and executing marketing strategies to drive sales initiatives across our 20+ senior living...


  • Reston, Virginia, United States Volante Senior Living Full time

    Marketing Leadership OpportunityVolante Senior Living is seeking a seasoned marketing professional to drive sales initiatives and support the growth of our company.This key leadership position reports directly to the CEO and is responsible for developing and executing marketing strategies across multiple senior living communities.Key Responsibilities:Develop...


  • Reston, Virginia, United States Pegasus Senior Living Full time

    We are seeking a highly motivated and experienced Senior Sales Director to join our team at Pegasus Senior Living. As a Senior Sales Director, you will be responsible for generating and closing a high percentage of qualified leads, managing and leading sales teams, and providing excellent customer service.Key Responsibilities:Develop and implement sales...


  • Reston, Virginia, United States Leidos Full time

    Job Title: Systems Integration EngineerThe Leidos Partnership for Defense Health is seeking a highly skilled Systems Integration Engineer to support its $4.6B single award DHMSM IDIQ contract, known as MHS GENESIS. This program is designed to deploy, operate, and sustain a new electronic health record to the military health system, supporting nearly 10...


  • Reston, Virginia, United States General Galactic Full time

    About General GalacticWe're a seed-stage deeptech startup revolutionizing the world's energy supply chain by developing Genesis – a modular hardware platform that converts emissions into 100% fossil-free hydrocarbon fuel. Our technology enables clean energy independence on Earth and beyond.Job DescriptionYou'll work closely with our founders and technical...


  • Reston, Virginia, United States AgnesCole Consulting Full time

    About the RoleSenior Business Intelligence LeadAgnesCole Consulting is seeking a highly experienced Senior Business Intelligence Lead to drive the development of our client's Digital Transformation in Texas. The ideal candidate will have exceptional leadership skills and a robust background in data & analytics to lead our team.This is an excellent...

  • Wellness Nurse

    2 hours ago


    Reston, Virginia, United States Solera Senior Living Full time

    About Solera Senior LivingWe are a leading provider of senior living services, dedicated to delivering exceptional care and support to our residents. As a Wellness Nurse at Solera Senior Living, you will play a vital role in ensuring the health and well-being of our residents.Key ResponsibilitiesProvide direct nursing care to residents, including...


  • Reston, Virginia, United States Quantum Strides LLC Full time

    About the JobAt Quantum Strides LLC, we are seeking a highly skilled Sr. Unified Communications Engineer to join our team. The ideal candidate will have at least five years of experience with IT systems and technology in a telecom environment, including both Legacy switching and Unified Communications technologies.The successful candidate will have knowledge...


  • Reston, Virginia, United States ProMedica Senior Care Full time

    Make a Difference in Senior CareWe invite you to explore a career with ProMedica Senior Living, where you'll have the opportunity to make a meaningful impact in the lives of our clients. As a caregiver, memory care caregiver, or CNA, you'll be part of a team that values industry-leading benefits, excellent training, and opportunities for growth and...


  • Reston, Virginia, United States AgnesCole Consulting Full time

    About the RoleSenior Business Intelligence LeadAgnesCole Consulting is seeking a highly experienced Senior Business Intelligence Lead to drive the development of our client's Digital Transformation in Texas. The ideal candidate will have exceptional leadership skills and a robust background in data & analytics to lead the team.This is an excellent...