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Front Desk Associate

2 months ago

Frisco Texas, United States Canopy Dallas Frisco Station Full time
Job Summary

$16/hour

Hilton OnQ experience required

Open availability required 8hr shifts between the hours of 7am and 11pm

2 days off

Job Responsibilities:

  • Register guests and provide outstanding guest service during their stay
  • Settle guest accounts upon completion of their stay
  • Handle requests for information, mail, and messages in an efficient and courteous manner
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups and closed-out dates
  • Handle check-ins and check-outs in a friendly, efficient, and courteous manner
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system
  • Ensure logging and delivery of packages, mail, and messages as needed to guests and meeting rooms
  • Use proper two-way radio etiquette at all times when communicating with other associates
  • Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a clean and organized work area

Requirements:

  • High School diploma or equivalent required; college coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the issues raised by coworkers and guests
  • Must be able to work with and understand financial information and data and basic arithmetic functions
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays
  • Holds an understanding of hotel products and guest services
  • Ability to participate in the creation of an enjoyable work environment