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IT HR Business Analyst Co-op

1 month ago


Boston, Massachusetts, United States Boston Consulting Group Full time
Job Summary

The IT HR Business Analyst Co-op is a dynamic role within BCG's Workday Delivery Team (WDT). As a key member of the team, you will assist in the development of new features and enhancements in our HR System, Workday.

WDT is responsible for configuring, deploying, and supporting multiple HR systems across all BCG offices worldwide.

The team supports HR systems that include core HR, compensation, and performance management.

In this role, you will assist with system testing/troubleshooting, updates, documentation, application support, data analysis, and reporting.

You will work closely with the HR Systems Director, Project leader, Business Analysts, and functional managers on project teams.

To succeed in this role, you must be well-organized, detail-oriented, and able to adapt to changing needs and expectations with a strong desire to learn new processes and systems.


Key Responsibilities

Application testing & troubleshooting:

You will be responsible for testing Workday or specific components of applications to ensure they work properly and are compatible with other downstream systems.

You will also assist with troubleshooting user problems and use problem-solving skills to determine the root cause of issues.


Documentation & training materials:

Using tools such as Microsoft Word, PowerPoint, and Visio, you will assist with the documentation of specific application functionality.


Data extraction and analysis:

Using tools such as Microsoft Excel or Access, you will partner with business analysts to determine the best way to deliver data to business users.

You will learn how to run reports, query a database to generate data, and format the data for use by others.


Support:

You will partner with various members of the IT Workday Delivery Team to respond to support questions, enhancement, and/or maintenance requests.

May also help with project planning using tools like Microsoft Project.

Management:

This role will be given responsibility to manage the enhancement list on Microsoft SharePoint, Jira, ServiceNow, Trello, and PowerPoint.

May also help with logging and managing tickets with different support and service centers.

Coordinate:

You will help coordinate and follow up with the Workday Delivery Team BA's to go through the sprint cycle process step by step.


Data Organization:

This role will assist the team with coming up with solutions to organize existing data and information in order to make the enhancement process more efficient.

Responsible for tracking and reporting on Requests and Incidents reported by end users in ServiceNow.

Maintain employee level data at a Global level: This role has direct responsibility over the security/visibility of HR workers around the world and what they can see/do in Workday

Requirements

Must be an undergraduate student currently enrolled in Northeastern University and approved by the university to participate in the January to June 2025 co-op cycle

Ability to organize work in a logical manner

Analytical skills

Attention to detail

Ability to work independently on specific tasks

Ability to adapt to changing needs

Ability to present information in a logical, clear, and visually pleasing manner (e.g. in PowerPoint)

Experience with Microsoft Excel is required

Experience with Microsoft Office (Word, PowerPoint, Access, Project, and Outlook) is preferred


Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture.

Must be currently enrolled in an accredited college/university degree program. Current college/university must have an existing co-op partnership with BCG's Global Services organization and recognize full-time employment as academic credit that will be part of the student's official transcript

Must meet the co-op program eligibility requirements of the current college/university's academic department and student must be approved by the college/university to participate in the co-op program

Must be able to work full-time (40 hours/week) throughout the minimum duration of the co-op cycle

Must be authorized to work in the United States

Team Overview

BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow.

For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.