Customer Service Representative

6 days ago


Milwaukie, Oregon, United States Swagelok Northwest (US) Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Swagelok Northwest (US). As a key member of our sales and service center, you will be responsible for providing exceptional customer service and support to our clients in the Pacific Northwest and Alaska.

Key Responsibilities
  • Process orders accurately and efficiently using our enterprise resource planning system
  • Provide technical information and assistance to customers via phone and email
  • Collaborate with internal teams to resolve customer issues and provide a seamless customer experience
  • Identify and document corrective action opportunities and manage non-conforming products
  • Communicate professionally and effectively with internal and external customers
Requirements
  • Bachelor's degree or equivalent work experience
  • 2+ years of customer service experience
  • Experience in fluid system technologies or a related industry
  • Proficiency in Microsoft Office suite and order entry systems
What We Offer
  • A reliable 40-hour workweek with a consistent schedule
  • Onsite free parking and proximity to public transportation
  • Paid training and leadership development opportunities
  • Performance-based bonuses and comprehensive benefits package
  • Opportunities for career advancement and professional growth


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