Hospitality Operations Manager

6 days ago


Morristown, Tennessee, United States Westin Governor Morristown Full time
Job Description

The Executive Housekeeper is responsible for overseeing the daily operations of the Housekeeping Department, ensuring a high level of service and cleanliness in all guest rooms and public areas. Key responsibilities include supervising housekeeping staff, conducting room inspections, managing inventory and supplies, and maintaining a clean and safe environment.

Responsibilities:
  • Motivate and Coach Staff: Motivate, coach, counsel, and discipline housekeeping personnel to ensure they meet Highgate Hotel standards.
  • Standard of the Week Training: Ensure compliance with Standard of the Week training using steps according to Highgate Hotel standards.
  • Cleaning Program: Establish and maintain a regularly scheduled cleaning program and maintain a detailed checklist for each position.
  • Equipment Maintenance: Maintain and control all housekeeping equipment.
  • Risk Management: Ensure compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).


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