Soft Sales Customer Care Specialist

2 weeks ago


Orlando, Florida, United States Lighthouse Works Full time
Job Description

We are seeking highly skilled Customer Care Professionals with soft sales experience to join our remote team. As a Customer Care Professional, you will be responsible for delivering exceptional customer service while utilizing your sales skills to offer product or service solutions.

Key Responsibilities
  • Provide Excellent Customer Service: Answer calls, respond to customer inquiries via phone, email, SMS, or chat.
  • Active Listening: Listen to customers' needs and offer solutions that best meet their preferences or resolve issues.
  • Soft Sales Techniques: Offer product or service recommendations in a helpful, non-pressuring manner.
  • Relationship Building: Build and maintain positive relationships with customers to foster repeat business.
  • Record Keeping: Maintain accurate records of customer interactions and follow-up actions in the CRM system.
Requirements

To succeed in this role, you must have:

  • A high school diploma, GED, or equivalent required.
  • 1+ years of experience in a customer service call center position.
  • 1+ years of sales experience (preferably soft sales) or upselling in a customer service environment is required.
Salary Range

The estimated salary for this position is $40,000 - $60,000 per year.



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