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Retail Operations Supervisor

2 months ago

Chippewa Twp, United States Lush Fresh Handmade Cosmetics Full time


Have you ever been curious about the magic behind our products? Lush North America has been crafting fresh and handmade cosmetics for over two decades, ensuring our customers enjoy a unique bathing experience through our retail locations across Canada and the US.

We are committed to ethical sourcing, supporting sustainable communities, and contributing through our Charity Pot Program.

What We Provide:
A vibrant and creative store environment that celebrates individuality.
A generous 50% discount on all our products to keep you feeling refreshed.
An innovative retail framework that nurtures your entrepreneurial spirit.
Opportunities for advancement, as we prioritize promoting from within.

As a Retail Operations Supervisor, you will embody Lush's Leadership Principles in every aspect of your interactions with customers, colleagues, and operations: Be Authentic, Be Inquisitive, Lead with Courage, Adapt and Grow, Cultivate Talent, and Live with Intention.

The Supervisor assists the Store Manager in various business functions and, as directed by their Retailer; as the second-in-command, the Supervisor will assume managerial responsibilities to enhance customer satisfaction, staff engagement, operational excellence, and achieve sales targets.


Key Responsibilities:

Customer Engagement:

Collaborate with your team to devise strategies that surpass daily sales targets and ensure a distinctive and inclusive customer experience.


Brand Advocacy:
Educate our customers and team members about our brand values and communicate our stance on ethical practices.

Product Enthusiasm:
Enhance your product knowledge through continuous learning and provide informed recommendations.

Sales Performance:
Exhibit strong business insight and an understanding of your metrics and how to influence them.

Lead with Courage:

Be present on the sales floor to support your team, address inquiries, and inspire them to achieve their sales objectives.


Cultivate Talent:
Take charge of your development, evaluate your performance, seek constructive feedback, and assist in your team's growth.

Be Authentic:
Offer feedback to your team and leaders and adapt to the evolving needs of the business.

Live with Intention:
Engage your team to ensure they feel inspired, motivated, and connected to our brand values.

Recruitment and Talent Acquisition:
Assist in staffing by identifying top-performing candidates through networking and succession planning.

Team Development:
Work alongside your Manager to create strategies that enhance staff engagement, retention, and performance.

Operational Excellence:

Compliance:
Support your manager in maintaining adherence to company standards.

Inventory Management:
Guide your inventory team in managing orders and ensuring product availability.

Visual Merchandising:
Develop your team to uphold a tidy work environment and adhere to merchandising standards.

Staff Scheduling:
Ensure proper staff scheduling and accurately record breaks.

Qualifications:

Required:
1-3 years of experience in managing or supervising a retail environment.
Exceptional listening and communication abilities.
Strong analytical, critical thinking, and problem-solving skills.
Excellent organizational and time management capabilities.
Proficient customer service, supervisory, and sales skills.
Knowledge and passion for skincare, natural beauty, and ethical business practices.
Flexibility to work varied hours, including holidays, evenings, and weekends.

Preferred:
Experience with consultation-based customer service models.
Aptitude for developing and training staff through positive coaching.
Proficient in Excel, Microsoft Suite, and adaptable to other systems.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB training.
Fluency in Spanish, French, or other languages.
At Lush, we are dedicated to fostering a culture of inclusion and respect within a diverse workforce. We actively recruit from various employment agencies, community groups, and job sites, aiming to harness the benefits that diversity brings.

Lush North America supports equal opportunity employment for all applicants, regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, and other protected characteristics.


Compensation:
$20.34 USD
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