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Automotive Service Consultant
2 months ago
Position Summary: We are seeking an Automotive Service Consultant to become a vital part of our team at Harper Jeep Ram Chrysler Dodge Fiat. The ideal candidate will possess experience as a service advisor in the automotive industry and hold a valid driver's license. This role involves engaging with clients to assess their vehicle service needs, delivering exceptional customer support, and ensuring quality assurance throughout the service process.
Employee Benefits:
- Comprehensive Medical, Dental, and Vision Coverage
- Retirement Savings Plan (401(k))
- Short and Long-Term Disability Insurance
- Company-Paid Life Insurance
- Paid Holidays and Vacation Time
- Paid Sick Leave
- Paid Time Off for Birthdays
- Training Opportunities
- Career Advancement Prospects
- Closed on Sundays
- Supportive Work-Life Balance
Key Responsibilities:
- Engage with clients to identify their vehicle repair and service requirements.
- Enhance customer satisfaction by fostering strong client relationships.
- Uphold the company's commitment to ethical business practices, professional appearance, and excellent customer service.
- Track the status of each vehicle throughout the service day and provide regular updates to clients.
- Boost profitability by optimizing sales and implementing promotional strategies.
- Supervise technicians working on customer vehicles, ensuring efficient time management, parts procurement, and timely job completion.
- Participate in quality assurance processes.
- Contribute to the creation and documentation of standard operating procedures as necessary.
Qualifications:
- Possession of a valid commercial driver's license with a clean driving record.
- Experience as an automotive service advisor.
- Fluency in reading, writing, and speaking English.
- Ability to maintain focus and complete tasks despite interruptions.
- Strong multitasking capabilities.
- Proficient in the use of computers and business equipment.
About Harper: The Harper name has been synonymous with quality since its inception. Our commitment to customer satisfaction is reflected in our dedicated staff, state-of-the-art facilities, and numerous accolades for both sales and service excellence. At Harper, we strive to provide a world-class experience for every driver.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
