Community Engagement Representative

1 week ago


Seattle, Washington, United States Arena Sports Full time
Job Description

Arena Sports invites applications for Customer Service Ambassadors, responsible for delivering outstanding customer experiences across various touchpoints.

Main Responsibilities:

  • Provide top-notch customer service, ensuring timely and effective issue resolution.
  • Stay up-to-date on Arena Sports' offerings, events, and promotions to offer informed guidance and recommendations.
  • Interact with customers via phone, email, or in-person, responding to inquiries and resolving concerns professionally.
  • Process transactions accurately, handle cash, credit card payments, and process returns/refunds efficiently.

Requirements:

  • Prior customer service experience is desired but not mandatory; we consider transferable skills.
  • Demonstrate excellent communication, problem-solving, and conflict resolution skills.
  • Show a customer-centric approach, prioritizing their needs and expectations.
  • Ability to work in a fast-paced environment, managing multiple tasks and deadlines effectively.

Compensation:

  • Hourly rate: $14.75-$17.25, depending on experience and qualifications.
  • Flexible scheduling, including evening, weekend, and holiday shifts.
  • Ongoing training and development programs to enhance skills and knowledge.
  • Employee discounts and promotions.
  • Positive and dynamic work environment.


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