Technical Support Specialist

4 days ago


Michigan, United States Flowtec Group Full time
Join Flowtec Group as a Technical Support Specialist and take on the challenge of supporting our customers with technical assistance during preventive or curative maintenance. As a key member of our team, you will be responsible for resolving service issues related to our products and carrying out service contracts. Your expertise will be essential in troubleshooting and repairing defective systems, both on-site and remotely.

**Key Responsibilities:**

* Provide technical assistance over the phone and by email
* Populate and manage the after-sale database
* Participate in the start-up and integration of company systems
* On-site intervention to diagnose and repair failures
* Programming and troubleshooting of PLC, HMI and Drive
* Debugging and recalibrate laser systems

**Requirements:**

* Education in engineering or any other relevant training and/or experience
* At least 3 years of relevant experience
* Good knowledge of PLC Allen Bradley and Siemens
* Good knowledge of electrical wiring and reading schematics
* Strong ability to interact and communicate with different customers and colleagues internationally
* Analytical mind for problem-solving
* Ability to work under pressure

**About Flowtec Group:**

Flowtec Group works with the world's leading manufacturers to implement automated laser marking and cleaning solutions. We provide turnkey machines and OEM systems, driven by our desire to push the limits of laser technology and establish new standards in the industry.

If you are a motivated and skilled professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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