Technical Support Specialist

1 week ago


Michigan, United States Fusion IT LLC Full time
Company: Fusion IT LLC

Fusion IT LLC is a technology solutions provider committed to delivering exceptional business technology services. Our expertise encompasses a wide array of offerings, including data center solutions, network management, telecom support, help desk assistance, and infrastructure as a service. We strive to empower our clients in achieving their technological goals with integrity and professionalism.

Position: Service Desk Technician

This full-time hybrid position focuses on delivering technical assistance to clients via phone, remote desktop, and in-person interactions. Key responsibilities include diagnosing and resolving hardware and software challenges on desktop computers and laptops, providing help desk support, and performing computer repair duties.

Requirements:
  • Strong proficiency in desktop systems and troubleshooting techniques
  • Experience in technical support and help desk environments
  • Expertise in computer repair processes
  • Prior experience in customer service roles
  • Excellent written and verbal communication skills
  • Ability to work autonomously as well as collaboratively
  • Preferred educational background in Computer Science, Information Technology, or related disciplines


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