Broadband Installation Specialist

6 days ago


Greensboro, North Carolina, United States Apothecarie Full time
Job Overview

Apothecarie is seeking a skilled Broadband Technician to join our team. As a key member of our team, you will be responsible for the installation, maintenance, and troubleshooting of high-speed internet and communication services for both residential and commercial customers.

Key Responsibilities
  • Install, configure, and test broadband equipment, such as routers and modems, in customer homes and businesses.
  • Diagnose, troubleshoot, and resolve issues with broadband services in a timely manner.
  • Provide exceptional customer service by addressing inquiries and resolving concerns professionally and efficiently.
  • Ensure compliance with safety standards, particularly when working at heights or in confined spaces.
  • Follow company protocols for equipment handling, installation procedures, and maintenance tasks.
  • Accurately document all work performed, materials used, and time spent on each job.
  • Stay informed about emerging technologies, industry trends, and best practices in broadband installation and services.
Requirements
  • Experience: Minimum 1 year of experience with Fiber to the Home (FTTH) installation.
  • Preferred Experience: Prior experience in broadband installation, telecommunications, or a related field is advantageous.
  • Technical Skills: Familiarity with networking, computer hardware, and software. Ability to read and interpret technical diagrams and schematics.
  • Problem-Solving: Strong analytical and troubleshooting skills.
  • Communication: Excellent interpersonal and communication skills with the ability to explain technical issues clearly to customers.
  • Work Style: Ability to work independently and as part of a collaborative team.
  • Flexibility: Willingness to work flexible hours, including evenings and weekends, as needed.
  • Transportation: Valid driver's license and reliable vehicle capable of supporting a ladder rack to carry a 28-foot ladder.
  • Work Authorization: Must be authorized to work in the United States (no visa sponsorship available).
Benefits
  • 401(k) retirement plan
  • Health insurance coverage
  • Paid time off (PTO)

Apothecarie offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a self-driven individual with a passion for technology and a commitment to providing excellent customer service, we encourage you to apply.



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